Return Policy


PRODUCT DESCRIPTION


Each product purchased is sold subject to its Product Description which may set out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, guarantees and after-sales service.


The Company will take all reasonable measures to ensure that all product descriptions, further information and prices of Products appearing on the Website are correct at the time all relevant information pertaining to product was entered onto the system.


The Company will endeavor to keep products and or product descriptions on the Website as up to date as practical in the circumstances, however it may not in certain instances reflect the position at that same time an order is placed. The precise cost of a Product will be confirmed on acceptance of your order and in strict accordance with our acceptance policy.

 

RETURNS


The Company will strive to offer you a first class shopping experience, however should you for any reason not be happy with your purchase or goods arrive damaged or faulty please contact sales@harperrosewatches.com within a period of 24 hours. Goods returned outside the stipulated time limit are at the discretion of The Company.


It is imperative that your purchase is returned direct to The Company within 7 days from the date of invoice and in their original condition and packaging. Goods must be sent either by registered post or courier. The Company will not be held responsible for goods sent by ordinary mail whether lost and or damaged. The company will not be responsible for any postage costs in returning the item. The company will also not refund the cost of the original postage costs at the time of the purchase.


The Company will give a credit note to the amount paid for the goods. No refund will be given for postage paid for delivery or returns. Due to reasons of health and hygiene The Company will not accept the return of products that are not faulty and have been worn. Products made to your specific requirements cannot be returned or refunded. This does not affect your statutory rights.
The Company will make arrangements for a replacement to be sent however this will be subject to the availability of the product concerned.


In the event of failure to return any goods to The Company as referred to above, we shall have the right to charge any costs of the goods.


All items that are in the sale are non refundable, they are returnable and a credit note will be issued if there is no replacement size or alternative product.

 

TITLE


Goods remain the property of the company until the customer has paid the agreed price for the goods, including any other amounts owed. Title will pass once payment has been cleared.

 

CONTACT INFORMATION


All comments, queries and or requests pertaining to the use of your personal information and or said Terms and Conditions should be addressed to the sales@harperrosewatches.com.
The Company values your comments and opinions and may use them with a view to sourcing new products and to improve our service to you.
There will be only one charge made for your order so long as your order is being delivered to the same address. If a multiple delivery is required please email our customer care team on sales@harperrosewatches.com